Frequently asked questions

Alamo always takes care you will be insured for your rental car. The following will be included: Collision Damage Waiver, Theft Protection and Extended Protection. The local taxes and airport fees are also included in our rates. Most of the countries we work with use a deductible. For car rental USA no deductible will be charged. For more information about the insurances or deductible please contact our callcenter at +31 30 6933088.

If your flight is delayed, there is a good chance that you will not be able to pick up the car at the indicated pick-up time. If you have indicated the flight number in the car rental reservation, the local car rental company can track the delay. You don’t have to do anything for this. However, if you have a delay of more than 2 hours, it is best to call our emergency number so that we can reconfirm the rental car. If you really don’t want to run any risk, always choose the option to pay locally during your booking. This way you only pay for the deposit when you are no longer able to pick up the car.

The main driver is required to bring a credit card in his/her name, which covers the deposit and any extras. In addition to the name, note the following points:

• Leave sufficient spending space for the deposit.
• Bring a physical credit card, a digital and/or prepaid credit card is not allowed.
• Make sure you know the PIN code.
• For some countries, such as Spain, Hungary, Portugal and Turkey, it is mandatory to bring two credit cards in case you rent specific (more luxurious) car types. Please contact our customer service team for more information.

In most cases there will not be a problem if you would like to return the car at another location. A drop-off fee will be charged for this at the location where you return the car. For more information about drop-off fees, please contact our call center at +31 30 6933088.

If you drop your car off at a different location than where you picked it up, drop-off charges will be added to your invoice. For car rental in the USA and Canada an Economy car will not be accepted with one way rentals. Drop-off fees are not included in the prepaid voucher. No additional drop-off fee will be charged for rentals within the state of Florida and within the state of California.

Yes, If you make a reservation for the United States or Canada, you can choose a package including GPS.

Extra options such as a child seat, ski-equipment, extra drivers or drop off charges.

With certain insurance policies, you will have an excess. This means that you are liable for a certain amount yourself. You can buy off the excess in advance with our No-Risk Guarantee for EUR 3.50 per day. A higher excess waiver rate often applies on site.

You can cancel your booking up to 48 hours before departure free of charge , provided you have added the cancellation fee waiver during the booking process. Please note that in the event of a change, the rental rate is subject to interim (price) changes and the current availability. If you cancel within 48 hours before the pick-up time or after the start date of the reservation, we can unfortunately no longer credit the rental amount, even if you have added the option to cancel cancellation costs to your reservation.

This depends on the country of your car rental. You can contact our call center for more information, or check the specific conditions per country.

Every driver needs to have a valid driver’s license from the country of origin. Please also note that a digitial driver’s license is not always allowed, so bring your physical driver’s license.

Unfortunately, we cannot prevent you from paying for toll roads. However, there are ways to drive through toll booths quickly and easily. For example, you can purchase the Sunpass in Florida and a TPW in Chicago.

Some destinations may charge for additional drivers. One destination where there is no charge for additional drivers is California (USA). Did you choose an Alamo.nl Gold or Gold underage package? You don't have to pay an extra charge for the additional driver. You can add three additional drivers.

The average minimum age for renting a car is 21, but it varies by country, local partner and car type. Check thoroughly in the terms and conditions whether an age supplement applies, and if so, what the rules are. In all countries, drivers must hold a valid driving license from their home country.

At Alamo.nl you have a choice of different fuelling arrangements. When picking up your rental car, determine which fuelling arrangement applies to your car. Depending on this, choose the tank arrangement that suits you best.

If the answer is not clear or your question is not listed, please contact us using the form below.